FAQs

• I WOULD LIKE TO CHANGE MY DELIVERY ADDRESS

If you wish to modify or cancel your order, we invite you to send us an email to info @qlubselection.com to make the change.

The change will be possible, we will inform our team and our carrier.

Please note, these steps are possible if your order has not yet been shipped. Otherwise, you will have to wait for the order to be returned to us if the address was not correct.

• I DID NOT RECEIVE A CONFIRMATION EMAIL FOR MY ORDER

If you have not received a confirmation email, we invite you to check your spam folder. If this is not the case, you can contact us at info@qlubselection.com . We will confirm if your order has been taken into account.

• HOW TO TRACK MY ORDER ?

When your order is shipped, you will receive an email with your tracking number. Otherwise, your tracking number is available in your account, in the “My orders” section.

• I HAVE A PROBLEM WITH MY ORDER, WHAT SHOULD I DO?

My order has not been updated for 3 days
Rest assured, 3 days after validation of your order, it is necessarily in our hands, ready to be shipped (excluding Mondays and weekends, public holidays). Your delivery status will update automatically. If in doubt, do not hesitate to contact us.

I did not receive my order
We will open an investigation with the carrier you have selected, in order to locate your package and offer you the best solution. Please note that the processing time for an inquiry is approximately 3 weeks.

My package has been returned to you
As soon as we receive your package, we will not fail to contact you to validate a new shipment.

For any problem related to your order, you can contact customer service at the following email address: info@qlubselection.com

DELIVERIES

• WHAT ARE THE DELIVERY TIMES AND COSTS?

Metropolitan France

• Home | Colissimo with signature - 2 to 4 working days: €8.90 including tax

• Relay point | Colissimo with signature - 2 to 4 working days: €5.90 incl. VAT

• Free delivery from 150€ of purchases

European Union

• Home delivery | Colissimo any area - 2 to 10 working days: €12.90 incl. tax

• Free delivery from 175€ of purchases

RETURNS

As an independent company, we cannot accept returns. All sales are final.

We provide measurements in our listings, please check them before making a purchase.

We do our best to describe and photograph the actual condition of all items. If you have any questions about the condition of an item, do not hesitate to contact us by email at info@qlubselection.com.

PAYMENT

• HOW CAN I PAY FOR MY ORDER?

You can pay for your order by:

- Bank cards (Visa, Mastercard, Amex)

• I WOULD LIKE TO CREATE MY QLUB SELECTION ACCOUNT

To create your QLUB SELECTION account, simply follow the registration steps to register:

On a computer, click on the “My account” section on the home page of the website, at the top right.

On mobile, at the top right of the menu, you can click on the “My account” section.

• I WOULD LIKE TO SUBSCRIBE/UNSUBSCRIBE TO THE NEWSLETTER

To receive information and exclusive offers, simply go to the bottom of the website page and enter your email address in the dedicated field. You also have the option to unsubscribe directly from the newsletter by clicking on the “Unsubscribe” option located at the bottom of the page.

• I WOULD LIKE TO CHANGE MY ACCOUNT INFORMATION

You can modify your personal information at any time by going to the My account section.

• PROTECTION OF MY PERSONAL DATA

QLUB SELECTION is committed to protecting the personal data of its customers and ensuring the best level of protection.

If you have any questions, our team is available at info@qlubselection.com

• I WOULD LIKE TO BENEFIT FROM A TAX RELIEF

According to current regulations, the tax refund only applies to new products. On second-hand items sold at QLUB SELECTION, tax refund cannot be granted to you.